1. Information We Collect

1.1 Information You Provide Directly

When you use ShopMng, you may provide us with the following information:

• Account Information: Email address, full name, phone number, address, and profile avatar
• Business Information: Bank account details, customer contacts, product catalogs, order details
• Authentication Data: Email/password credentials, Google account, or Facebook account (when using social login)
• User-Generated Content: Notes, comments, and other content you create within the App

1.2 Information Collected Automatically

We automatically collect certain information when you use the App:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, actions taken, timestamps
• Location Data: Province, district, and ward information (for order delivery management)
• Firebase Cloud Messaging (FCM) Tokens: For push notifications

1.3 Information from Third Parties

If you sign in using Google or Facebook, we receive:

• Your public profile information (name, email, profile picture)
• Information you grant us permission to access through their platforms

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Store and manage your business data (customers, products, orders)
• Enable order preparation and delivery tracking
• Provide statistics and business analytics
• Send push notifications about orders and app updates

2.2 Service Improvement

• Analyze usage patterns to improve app functionality
• Debug and fix technical issues
• Develop new features based on user needs

2.3 Communication

• Send important service announcements
• Respond to your inquiries and support requests
• Send notifications about order status changes

2.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect our rights and prevent fraud
• Enforce our Terms of Service

3. Data Storage and Security

3.1 Where Your Data is Stored

Your data is stored securely using Firebase Cloud Firestore, a cloud-based database service provided by Google. Data centers are located in regions that comply with international data protection standards.

3.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using TLS/SSL and at rest using Firebase encryption
• Access Control: Strict database security rules ensure users can only access their own data
• Authentication: Secure authentication via Firebase Authentication
• Regular Updates: We regularly update our security practices and software

3.3 Data Isolation

Your business data is strictly isolated:

• Shop owners can only access their own data
• Employees can only access data they have permission to view
• No cross-user data sharing without explicit permission

4. Third-Party Services

ShopMng integrates with the following third-party services:

4.1 Firebase (Google)

Used for: Authentication, database, cloud messaging, analytics

Privacy Policy: https://firebase.google.com/support/privacy

4.2 Google Sign-In

Used for: Social authentication

Privacy Policy: https://policies.google.com/privacy

4.3 Facebook Login

Used for: Social authentication

Privacy Policy: https://www.facebook.com/privacy/explanation

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

• Right to Access: You can view all your data within the App
• Right to Data Portability: You can export your order data using the share feature

5.2 Correction and Deletion

• Right to Correct: You can edit your profile, customers, products, and orders within the App
• Right to Delete: You can delete your data through the App or by contacting us

5.3 Consent and Objection

• Right to Withdraw Consent: You can withdraw consent for notifications at any time
• Right to Object: You can object to certain data processing activities

5.4 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights: Visit our Privacy Choices page or contact us at developer@pubb.dev

5.5 European Union Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer if required by law
• Backup Retention: Deleted data may persist in backups for up to 90 days before permanent deletion

7. Children's Privacy

ShopMng is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at developer@pubb.dev, and we will delete such information.

8. International Users

ShopMng is operated from Vietnam and uses Firebase services with data centers worldwide. If you are accessing the App from outside Vietnam, please be aware that:

• Your information may be transferred to and stored in countries other than your own
• These countries may have different data protection laws than your jurisdiction
• By using the App, you consent to the transfer of your information to these countries

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice in the App
• Sending you a push notification for significant changes

Your continued use of the App after such modifications constitutes your acceptance of the updated Privacy Policy.